Application Engineer (m/f/d) FDC
INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.
Job Description
Position Overview
- Within the EMEA Applications Engineer Team, you are the primary interface between the client and INFICON, and must reflect our unwavering commitment to customer satisfaction.
- You are responsible for maintaining an excellent client relationship, and for resolving/escalating any problems/concerns encountered.
- You will work closely with other members of the Applications engineering team (EMEA, US, Asia).
- You will have frequent communication with Program Manager and Key Account Manager for your sites.
- You will work closely with the software development team including providing feedback on applications, communicating new feature requests, performing QA for new versions, and managing deployments.
- Travel may be required on average of 30%-50% but will vary based on projects’ status.
- Your focus will mainly be the installation of FabGuard sensor controllers and FabGuard setup, including troubleshooting of those.
Responsibilities
- Represent INFICON to your clients both on site and on remote calls.
- Deploy and support INFICON's FabGuard Software.
- Create advanced data collection and analysis of tool-based Sensors, INFICON Sensors, and third-party Sensors for the purposes of Fault Detection and Classification using FabGuard.
- Provide written and oral feedback to the customer on applications work including process troubleshooting, data integration, and advanced analysis techniques.
- Provide written and oral feedback to onsite Program Manager on weekly activities, customer requests, needs and requirements.
- You will train end users, support client change management needs, test client requested application changes, and meet project budget and timeline.
- Be able to support regional sales by providing technical demonstrations and presenting product offerings in technical presentations.
Qualifications
- Good human being, Team mindset.
- English (professional minimum) + one among French, German, Italian is a plus.
- Solid understanding of Semiconductor Processes and OEM tools including Lithography, PVD, CVD, ALD, Etch and CMP.
- Solid understanding of PC network and network troubleshooting.
- Knowledge of SECS/GEM is required
- Experience and understanding of Fault Detection and Classification (FDC), Statistical Process Control, Computer Networking, and Factory Automation in fabs is required.
- Experience with Tool Maintenance, Run-to-Run Control, and Industrial Engineering in fabs is preferred.
- Self-starter with strong self-management.
- Requires strong Analytical Skills and Critical Thinking to Solve Complex Problems.
- Effective communication skills.
- Ability to manage multiple priorities and projects at the same time.
- 3+ years’ experience in semiconductor manufacturing.
- Bachelor/Master of Science degree in Engineering, Physics, Chemistry, or related
Additional Information
INFICON offers a dynamic working environment that promotes diversity, equality and inclusion. Our appreciative, innovative and vibrant corporate culture can be felt in everything we do and how we do it.
What you will find with us?
- Smart and friendly colleagues who value team spirit, a positive attitude and reliability, and who never miss out on the fun.
- Room for bold ideas and creative collaboration
- Flexible working hours
- Competitive salary, good social benefits, plus profit sharing
- Opportunities for further training and development
- Joint celebration of successes (and mistakes!... they are invaluable for our continuous development)
- Regular employee events (summer party, ski day, Christmas party, TeamDays)
Take your next career step with us!
Would you like to find out more about us and what it's like to be part of the INFICON family? Explore INFICON under Career | INFICON.
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