IMS Applications Engineer

The Applications Engineer is the primary interface between the client and INFICON FabTime software and must reflect our unwavering commitment to customer satisfaction. You are responsible for maintaining an excellent client relationship and for resolving/escalating any tickets/concerns encountered. You will work with a broad range of client stakeholders on customer request tickets as well as with other members of the INFICON IMS team as needed. In this role you will develop PLSQL code to support client change tickets, test client requested application changes, and meet project budget and timelines. You will also have the opportunity to participate in data warehouse development as well as advanced data analysis, data science and analytics as you have time.
Our ideal candidate will have a strong analytical background, attention to detail, have basic knowledge of SQL and a desire to become an expert in PL-SQL and software development. Prior experience managing software development projects is a plus. Willingness to learn the semiconductor industry, work with fellow team members and with clients, and adapt to changes is required.

Responsibilities

• Represent INFICON FabTime to your clients in frequent remote calls.
• Lead the entire project life cycle by developing and maintaining the schedule to meet project goals, defining clear deliverables, determining what expertise is required, and producing estimates of program/project requirements based on changing client needs.
• Work closely with other members of the FabTime apps engineering team including frequent communication with Program Manager and Commercial Manager for your clients.
• Work closely with the FabTime software development team including providing feedback on applications, communicating new feature requests, performing QA for new versions, and managing new clients.
• Effectively interface with broad range of client stakeholders including operators, process engineers, industrial engineers, Fab managers, and IT.
• Develop training material, provide on-site training, and update FabTime Help Site as needed.
• Provide support during unscheduled downtime which may require being on call for nights and weekends occasionally.

Required Skills

• CS Bachelors degree
• Responsibilities commensurate with experience and education
• Strong analytical and problem solving skills
• Familiarity with industrial engineering concepts
• Knowledge of SQL, especially with Oracle databases
• Effective communication skills and comfortable presenting project information
• Self-starter with strong self-management
• Ability to juggle multiple priorities and projects at the same time

Desired Skills

• Expert level knowledge in PL/SQL and Oracle databases
• Experience managing software development projects
• Excellent customer facing skills
• Strong organization skills
• 3-5+ years experience in semiconductor manufacturing or with a SaaS (Software as a Service) company

For New York, the expected salary range for this position is between $60,000 and $150,000 per year. In addition, INFICON employees are eligible for a profit sharing bonus with a target of 10%.  The actual compensation will be determined based on experience, location, and other factors permitted by law

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment. 

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.